Delete Your Account & Data
How to ask us to delete your Commerce with Sunil account and the personal data attached to it, what gets removed, and what we are legally required to keep.
Last updated: 15 August 2026
This page explains how to request deletion of your account and personal data from the Commerce with Sunil app (Android application ID app.webphiser.commerce.sunil) and from our servers. Anyone with an account can make this request, free of charge.
Request deletion now
The quickest route is an email from the address on your account, or any address, quoting your registered mobile number.
Email a deletion request1. How to request deletion
- Write to sachinstudycentre6@gmail.comwith the subject “Account deletion request”. You can also message us on WhatsApp if that is easier.
- Include the registered mobile number and the name on the account, so we can identify it.
- We will verify that the request genuinely comes from the account holder — usually by sending a one-time code to the registered mobile number. This protects you from someone else deleting your account.
- Reply with the code, and we will proceed with the deletion.
2. What happens, and when
- We acknowledge your request within 2 working days.
- Once we have verified it is you, we delete your data within 30 days, and usually much sooner.
- We email you to confirm once the deletion is complete.
- Copies in encrypted backups are overwritten on our normal backup rotation, within 90 days at the latest.
3. What gets deleted
- Your name, mobile number, email address and profile photo.
- Your password.
- Your course enrolments and access rights.
- Your learning activity — lessons opened, progress, quiz attempts and scores.
- Your doubts, replies, lesson comments and community posts.
- Your conversations with the AI study assistant.
- Any one-time password records associated with your number.
Deletion is permanent and cannot be undone. You will immediately lose access to every course you have purchased, with no refund for any remaining access period. If you are within the refund window, request the refund before you request deletion — see our Refund Policy.
4. What we must keep, and why
Two categories survive deletion, because the law requires them. Neither is used to contact you or to rebuild your profile.
| What | Why | How long |
|---|---|---|
| Invoices and payment records (amount, date, transaction reference, tax details) | Required by Indian tax and accounting law, and by our payment gateway | Up to 8 years from the transaction |
| Records needed for an active dispute, chargeback, fraud investigation or legal claim | To establish, exercise or defend a legal claim | Until the matter is finally resolved |
Where we can, we anonymise these records — stripping your name and contact details and keeping only what the accounting entry needs.
5. If you want less than full deletion
You do not have to delete everything to get some privacy back. Tell us what you actually want and we will do that instead:
- Remove your posts — delete your doubts, comments and community posts while keeping your account and course access.
- Correct your details — update your name, email or photo from the Profile screen at any time, no request needed.
- Get a copy of your data — ask and we will send you a machine-readable export of the personal data we hold about you.
6. Uninstalling is not deletion
Removing the app from your phone clears the data stored on the device, but it does not delete your account from our servers. To have your data deleted, you must make one of the requests above.
7. Contact
- Email: sachinstudycentre6@gmail.com
- Phone: +91 98765 43210
- Website: cs.d3vx.in
- Android application ID: app.webphiser.commerce.sunil
For the wider picture of what we collect and why, see our Privacy Policy.