Refund & Cancellation Policy

1. The 7-day refund window

We want you to be able to try a course properly. If a course is not right for you, you can ask for a full refund within 7 calendar days of the purchase date, provided you have not substantially accessed the content.

“Substantially accessed” means you have watched more than 20% of the course's video lessons, or downloaded more than 20% of its notes or e-books. Sampling a lesson or two to decide whether the course suits you does not count against you — that is exactly what the window is for.

We can see access records against your enrolment, so please do not worry about tracking this yourself. If your usage is near the boundary, we will decide in your favour.

2. What is eligible

3. What is not eligible

• Requests made more than 7 days after the purchase date.
• Courses whose content you have substantially accessed, as described above.
• Purchases made with a coupon that was explicitly marked non-refundable at the time of purchase.
• Free enrolments, and orders with a ₹0 total after a full-value coupon.
• Accounts terminated for breaching our Terms & Conditions — for example by pirating or redistributing course content.
• Dissatisfaction with an examination result. We provide teaching materials; we cannot guarantee an outcome.
• Problems caused by your own device, storage, or internet connection. Contact support first — we will usually be able to fix these.

4. How to request a refund

1. Email us at sachinstudycentre6@gmail.comwith the subject line “Refund request”.
2. Include the registered mobile number on your account, the course name, the order or payment reference, and the date of purchase.
3. Tell us briefly why you are asking. It helps us improve, and it is not a test.
4. We acknowledge every request within 2 working days and give you a decision within 5 working days.

5. How the money reaches you

• Approved refunds are returned to the original payment method — the same card, UPI ID or bank account you paid from. We cannot redirect a refund elsewhere; this is a payment-gateway rule, not ours.
• Once approved, we initiate the refund through Razorpay within 2 working days.
• It then takes 5–7 working days for your bank or card issuer to credit it. That last step is out of our hands.
• We refund the full amount paid. We do not deduct a processing fee.
• Access to the course ends when the refund is approved.

6. Cancellations

Course access is sold as a one-time purchase for a fixed period, not as an auto-renewing subscription, so there is nothing to cancel to avoid a future charge. You will never be billed again automatically. Deleting your account does not by itself trigger a refund — request the refund first if you are within the window.

7. Failed and pending payments

If a payment fails but money has left your account, it is usually an authorisation hold that your bank releases on its own within 5–7 working days. If it has not returned after 7 working days, contact us with the transaction reference and we will trace it with Razorpay.

8. If you disagree with our decision

Reply to our decision email explaining why, and a second person will review it. We would much rather resolve a disagreement directly than have you raise a chargeback with your bank — a chargeback typically takes far longer to resolve than talking to us does.

9. Contact

• Email: sachinstudycentre6@gmail.com
• Phone: +91 98765 43210
• WhatsApp: message us
• Website: cs.d3vx.in

This policy is part of our Terms & Conditions and does not affect the statutory rights you have under Indian consumer law.